Shipping & Delivery Policy
At Formed Studios, each piece is crafted with care and attention to detail. As most of our products are made to order, shipping times may vary. This policy outlines how we process, ship, and deliver your orders.
1. Order Processing
All orders are processed once payment has been confirmed.
As our products are made to order, please allow a production time of approximately 3 to 7 working days before your order is shipped. This may vary depending on demand and product complexity.
You will be notified once your order has been completed and dispatched.
2. Shipping Methods
We partner with trusted courier services to deliver your order safely and efficiently.
Shipping options are selected at checkout and may include standard or express delivery depending on your location.
3. Delivery Timeframes
Estimated delivery times after dispatch are as follows:
- Main city centres: 1 to 3 working days
- Regional areas: 2 to 5 working days
- Outlying or remote areas: 3 to 7 working days
Please note that these are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or peak periods.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery.
6. Failed Deliveries
Please ensure that your delivery details are correct at checkout.
If a delivery attempt fails due to incorrect information or the recipient being unavailable, additional shipping charges may apply for re-delivery.
7. Risk and Ownership
Risk in the product passes to you upon delivery. Ownership of the product remains with Formed Studios until full payment has been received.
8. Delays
While we aim to meet all estimated timelines, Formed Studios cannot be held liable for delays caused by couriers, external factors, or unforeseen circumstances.
9. International Shipping
At this stage, we primarily ship within South Africa. If you require international shipping, please contact us prior to placing your order to confirm availability and costs.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Formed Studios
Email: info@formedstudios.co.za
Location: Cape Town, South Africa