Privacy Policy
At Formed Studios, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.
1. Information We Collect
We may collect the following personal information when you interact with our website:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party providers)
- Account login details (if applicable)
We also collect limited non-personal data such as browser type, IP address, and browsing behavior to improve our website.
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates and confirmations
- Provide customer support
- Improve our website, products, and user experience
- Send marketing communications (only if you have opted in)
- Send email marketing campaigns, promotions, and product launches
- Prevent fraud and ensure website security
3. Sharing of Information
We do not sell or rent your personal information.
We may share your data with trusted third parties only where necessary, including:
- Payment gateways (for secure transactions)
- Courier and delivery services
- Email marketing platforms and automation tools
- Website hosting and technical service providers
All third parties are required to keep your information confidential and secure.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure SSL encryption
- Protected payment gateways
- Restricted access to sensitive data
While we take all reasonable precautions, no method of transmission over the internet is completely secure.
5. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to the processing of your personal information
- Withdraw consent for marketing at any time
To exercise these rights, please contact us using the details below.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic and performance.
You can disable cookies in your browser settings, but this may affect website functionality.
7. Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with immediate effect.
9. Marketing & Communications
By subscribing to our mailing list or making a purchase, you may receive marketing communications from us, including promotions, product launches, and updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Formed Studios
Email: info@formedstudios.co.za
Location: Cape Town, South Africa